Journey Lead 80-100% (m/w/d)

About the role

• Responsible for the end-to-end development and continuous optimization of health journeys
• Define and execute journey vision and strategy based on insights (from D&A), challenges and needs of people living with specific diseases/conditions which includes the consumer experience and partnership integrations needed to achieve aligned KPIs
• Work with ecosystem growth team to align journey partner roadmap, best integration and manage budget
• Vouch for people living with specific chronic diseases/conditions, own insights, understand behavior (via research) and translate insights to actions that address current health journey barriers.
• Lead experts across functions (ecosystem growth, campaign & content, performance marketing, product & tech, journey data analyst, legal, local organization) to improve the journey and positively impact key KPIs (conversion, engagement, time spent on site, reduction of drop-offs etc.)
• Direct management of a Project Manager to support on the coordination for the multi-functional team
• Lead journey inter-company communication & developments to optimize conversions and revenue (with respective teams)
• Track journey performance against KPIs and own reporting of the journey and its journey storytelling internally and externally
• Monitor health journey/people experiences to continuously improve the individual health journey and its impact for better outcomes
• Foster Zur Rose Group's culture and principles, while setting new standards in people experience, executional and executional excellence


• University degree in related field (Business and/or Digital), MBA or master's degree preferred
• Very good understanding of the Healthcare environment, top diseases and behavior of people living with chronic conditions, digital health landscape, regulations across Europe, knowledge of the German market a plus
• Fluency in English (spoken & written), German as a plus
• 10+ years of relevant industry experience including experience in crafting digital user journeys, developing and implementing people experiences across platforms and achieving strong business results
• 3-5 years experience and proven experience in leading and managing multi-functional teams to deliver strategic projects and business results
• Ability to influence without authority, empathic, team-oriented with a business impact-oriented personality.
• Action focused, making things happen - exhibit a strong will to win and drive change
• Hands-on mentality and excellent presentation, interpersonal, and analytical skills; the ability to communicate complex interaction concepts clearly and persuasively across different audiences and varying functions within of the organization

Preferred Qualifications

Work experience in driving people insights, journey development and people centered goals across to help shape overall journey strategy.
Experience in working with market insights, strategic consulting, experience design and/or healthcare branding and marketing agencies
Experience in conducting market research interviews / focus groups with patients and healthcare professionals
Experience working on people health journeys & experience from inception to in-market execution
Experience in leading multi-functional agile teams
Experience in working across multiple countries and cross-cultural experience and effectiveness in working across organizational boundaries to define, manage and prioritize work
Digital experience and experience in working with start-ups, big tech, pharma, medtech and other type of partners in realizing digital solutions at speed, scale and impact


If you are interested, please apply using the online application button

If you have any questions, please do not hesitate to contact us on 052 724 17 89.


Salary and benefits

  • Fair salary, compensation models based on common goals, extra-mandatory BVG insurance.
  • Attractive pension fund with freely selectable pension plans.
  • 5 weeks' vacation - 6 weeks from age 60.
  • Paid four-week paternity leave.
  • Subsidized daycare center.

Health and flexibility

  • Healthy, ergonomic work environment.
  • We support home office and co-working spaces..
  • Sport@Zur Rose: Our own sports program with in-house trainers.
  • Monthly health massages in the company building.
  • Opportunity for free flu shots as well as free complementary medicine product for flu prevention.
  • Various in-house food options.
  • Great employee events.


  • Opportunity to purchase employee shares at discounted rates.
  • Discounts on public transport subscriptions subsidized by us.
  • Discounted cell phone subscriptions.
  • Purchasing discounts on the Zur Rose range.
  • Numerous purchasing benefits with external service providers and health insurance companies.


About us

As Europe's largest e-commerce pharmacy and one of the leading medical wholesalers in Switzerland, the Zur Rose Group delivers healthcare products to ten million consumers across Europe.
With its strong international presence, the Zur Rose Group consists of some of Europe's best-known brands - including Germany's DocMorris - and the group employs more than 1,800 people at sites in Switzerland, Germany, the Netherlands, Spain and France.
The Group's Vision is to become The Healthcare Ecosystem of Europe bringing the best products and solutions enabled by data and digital to its customers along their journeys – its recent acquisition of the TeleClinic, Germany's largest telehealth provider, demonstrates its ambition in this space.
Building on its treatment delivery services, digital solutions, technology, data and analytics, Zur Rose Group is working to ensure better quality of life and better healthcare outcomes for everyone, anytime, anywhere; enabling access to health in one click.